Definitions used in our general Terms and Conditions of Sale shall have the same meanings when used in these Terms and Conditions.

These Terms and Conditions apply only to our 14 Day Money Back Guarantee and are not intended to affect your statutory rights. In the event of any conflict, your statutory rights will prevail.

1. The 14 Day Money Back Guarantee

1.1 These Terms and Conditions apply with effect from 1 April 2021.

1.2 Our 14 Day Money Back Guarantee applies to all used, ex-demonstrator, and nearly new passenger cars purchased by a consumer (within the meaning of the Consumer Rights Act 2015) for a purchase price of no more than £65,000 (the “Vehicle”).
This guarantee does not apply to commercial vehicles or vans.

1.3 Subject to your compliance with these Terms and Conditions, and provided that you have not previously returned a vehicle under this guarantee, you may return the Vehicle to the store from which it was originally purchased and receive a refund of the purchase price paid (the “Vehicle Price”).

1.4 If we arranged finance in relation to your purchase of the Vehicle, we will assist you, where possible, in arranging for the finance to be cancelled. You will remain responsible for any charges or fees imposed by the finance provider.
If you arranged finance independently, you must deal directly with the finance provider and will be responsible for any applicable charges or fees.

2. Cancellation and Returns

2.1 If you wish to return the Vehicle, you must notify us in writing within 14 calendar days, starting from the day after you take possession of the Vehicle (the “Cancellation Period”).

Your notice must:

• clearly state your intention to return the Vehicle; and

• include all relevant information about the Vehicle (the “Cancellation Request”).

To ensure all required information is provided, we recommend using the model cancellation form at the end of these Terms and Conditions.

Your Cancellation Request must be sent to [email protected] before midnight on the final day of the Cancellation Period.

2.2 We will acknowledge and review your Cancellation Request and aim to contact you within two business days (Monday to Friday, excluding public holidays) to confirm acceptance and arrange the return of the Vehicle.

If you do not hear from us within this time, please contact us at [email protected] during normal office hours.

2.3 You will normally be required to return the Vehicle within 7 days of submitting your Cancellation Request.

The return process must be agreed with us in advance. You must not attempt to return the Vehicle without following the agreed process.

You are responsible for:

• arranging the return of the Vehicle; and

• all associated costs.

If you would like us to arrange collection, we can provide a quote. You will be required to pay any agreed collection charges.

2.4 Until the Vehicle has been returned and we have confirmed receipt, you are responsible for ensuring that the Vehicle:

• is stored securely;

• remains properly insured under a valid insurance policy (we recommend comprehensive cover); and

• is kept free from damage.

You must not cancel the insurance policy until the Vehicle has been returned and receipt has been confirmed.

2.5 To be eligible for return under this guarantee, the following conditions must be met:

(a) the Vehicle must be free of all financial charges (except any finance arranged by us in relation to the Vehicle);

(b) the Vehicle must be in the same condition as when received, with no damage, no involvement in any accident, and not requiring excessive cleaning;

(c) the Vehicle must not have been driven more than 250 miles since the date you took possession;

(d) the Vehicle must not have been altered, modified, or personalised in any way; and

(e) subject to clause 2.6, all keys, documentation (including the V5 registration document, service book, and manual), and accessories (such as floor mats, SD cards, locking wheel nuts, and security codes) must be returned.

2.6 The following deductions may apply:

(a) If you have not yet received the V5 registration document and are therefore unable to return it, we will retain £250 from your refund until either:

• you provide the V5 document; or

• we are able to complete the registered keeper change online.

(b) If more than one set of keys was provided and you fail to return all sets, we will retain between £250 and £500 per missing set from your refund.

3. Refunds

3.1 Subject to clauses 3.2 and 3.3, we will issue a full refund of the Vehicle Price within 14 days of the Vehicle being returned and accepted by us.

3.2 Refunds will be made using the same payment method used for the original purchase, except that refunds relating to part-exchange vehicles will be made by bank transfer. No refunds will be made in cash.

If, after issuing a refund, we identify any damage or defect caused during your period of ownership, we reserve the right to recover a reasonable compensatory amount from your credit or debit card.

Where finance arranged by us is to be settled as part of the return:

• we will pay the required amount to the finance provider; and

• any remaining balance will be returned to you.

If the refund is insufficient to settle the finance, you will be responsible for paying the outstanding balance.

3.3 If you part-exchanged a vehicle (the “Part-Exchange Vehicle”) as part of the purchase, we may, at our discretion:

(a) refund the agreed value of the Part-Exchange Vehicle (and retain ownership of it); or

(b) return the Part-Exchange Vehicle to you (if still available), in which case you must reimburse us for any costs incurred in repairing or improving its condition or value.

3.4 If a cherished number plate has been transferred to the Vehicle, any subsequent transfer or retention application will be entirely at your own risk. We accept no liability for any loss, delay, or failure in the transfer process.

4. Governing Law and Jurisdiction

These Terms and Conditions are governed by English law.

Any dispute or claim (including non-contractual disputes) arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.