Governance & Compliance

At All Electric Garages Group PLC, we are committed to conducting our business with integrity, transparency, and due regard for the interests of our customers. This page sets out the principles, standards, and regulatory obligations which underpin our operations across the Group.

Regulatory Compliance

We conduct our affairs in accordance with all applicable legislation and regulatory requirements. In particular, we ensure that:

All vehicles are described accurately and presented fairly
Goods supplied are of satisfactory quality, fit for purpose, and as described
Customers are fully informed of their statutory rights in the event of fault or defect

We are committed to upholding both the letter and the spirit of the law in all dealings.

Finance & Credit Compliance

In our capacity as a credit broker, we introduce customers to a carefully selected panel of lenders.

We undertake to:

Act in accordance with FCA principles and rules
Assess affordability and creditworthiness with due care
Provide clear, fair, and not misleading information in respect of finance agreements
Disclose, where appropriate, the existence and nature of any commission arrangements

We do not offer independent financial advice.

Data Protection & Privacy

We recognise the importance of safeguarding personal data and adhere strictly to UK data protection legislation.

Accordingly, we ensure that:

Personal data is collected solely for specified and legitimate purposes
Information is held securely and protected against unauthorised access or disclosure
Data is shared only where necessary and with appropriate safeguards in place
Individuals are able to exercise their legal rights in respect of their data

Further details are set out in our Privacy Policy.

Anti-Money Laundering

We maintain appropriate systems and controls to mitigate the risk of financial crime and to comply with anti-money laundering obligations.

Such measures include:

Verification of customer identity where required
Ongoing monitoring of transactions
Appropriate scrutiny of high-value or cash payments
Reporting of suspicious activity in accordance with legal requirements

Advertising & Marketing Standards

We are committed to ensuring that all marketing communications are conducted responsibly and in good faith.

In particular, we ensure that all advertisements are:

Legal, decent, honest, and truthful
Clear and not misleading by omission or ambiguity
Transparent in relation to pricing and finance terms

Complaints Handling Procedure

We endeavour to provide a high standard of service at all times. However, where concerns arise, we are committed to addressing them promptly and fairly.

Complaints may be submitted by telephone, email, or in writing.

We undertake to:

Acknowledge complaints in a timely manner
Conduct a thorough and impartial investigation
Issue a final response within the applicable regulatory timeframe

Where a complaint relates to financial services and remains unresolved, customers may refer the matter to the Financial Ombudsman Service.

Ethical Business Practices

We seek to uphold the highest standards of professional conduct throughout our business.

This includes:

Maintaining transparency in pricing and transactions
Refraining from high-pressure sales practices
Providing fair and consistent valuations
Sourcing vehicles responsibly

Our objective is to foster long-term relationships founded on trust and mutual respect.

Vehicle Standards & Safety

All vehicles are prepared and presented in accordance with rigorous standards.

This includes:

Pre-delivery inspection procedures
Vehicle history and provenance checks where applicable
Compliance with MOT and roadworthiness requirements
Clear communication of warranty provisions and aftersales support

Supplier & Partner Compliance

We engage only with reputable and appropriately regulated partners, including finance providers and warranty companies.

All such partners are subject to appropriate due diligence to ensure alignment with our standards and regulatory obligations.

Policy Documents

Further information may be found in the following documents:

Contact

Should you require any further information regarding our governance or compliance arrangements, please do not hesitate to contact us.