Service Advisor Job in Birmingham

Are you passionate about delivering exceptional customer service? Do you have a keen interest in the automotive industry? If so, we have the perfect opportunity for you! Join our dynamic team as a Service Advisor and play a crucial role in ensuring our customers receive top-notch service and support.Service Advisor in Birmingham

Key Responsibilities:

Customer Assistance:

  • Greet customers in a courteous and friendly manner, assisting with their enquiries and service-related needs.
  • Act as a point of contact for customers, providing information about services, pricing, and available appointment times.
Appointment Coordination:
  • Assist in scheduling service appointments, taking into consideration technician availability and ensuring efficient allocation of resources.
  • Confirm appointments with customers via phone, email, or other communication channels, and send appointment reminders as required.

Administrative Support:

  • Maintain accurate records of service appointments, customer interactions, and relevant paperwork.
  • Assist in preparing invoices, estimates, and other service-related documents.
Learning and Development:
  • Participate in training programs and on-the-job learning to acquire knowledge about automotive services, products, and procedures.
  • Shadow experienced Service Advisors to gain insights into service advising best practices.

Customer Satisfaction:

  • Strive to provide exceptional customer experiences and resolve customer concerns or issues with professionalism and empathy.
  • Collaborate with the service team to ensure that customer expectations are met or exceeded.


  • Strong communication skills, both verbal and written.
  • Customer-focused attitude with a genuine desire to help and learn.
  • Basic computer skills and familiarity with office software applications.
  • Valid UK driver's license
For further information please contact Jason Parsons by email: or Tel: 0121 444 2715


Working Hours Full Time - Monday to Friday
Location 1-3 Woodthorpe Rd, Birmingham B14 6EE
Salary DOE
Closing Date 30/06/2024