The Parts Advisor plays a critical role in ensuring the smooth operation of our busy garage in Kings Heath, Birmingham.

As a KGM and Skoda Approved dealer, we specialise in supplying genuine parts and accessories to our customers. We are currently seeking a full-time Parts Advisor to join our team and provide expert assistance to customers in selecting, purchasing, and obtaining automotive parts.


  1. Customer Service:
    • Greet customers warmly and assist them in identifying their automotive parts needs.
    • Provide knowledgeable advice and recommendations regarding parts selection, compatibility, and performance.
    • Respond to inquiries via phone, email, or in-person, providing accurate information and resolving customer concerns promptly and professionally.
  2. Parts Identification and Ordering:
    • Utilise parts catalogs, electronic databases, and manufacturer resources to identify and locate the correct parts for customers' vehicles.
    • Place orders for parts with suppliers, ensuring accuracy and timely delivery.
    • Maintain up-to-date knowledge of inventory levels, part numbers, and pricing.
  3. Inventory Management:
    • Receive incoming shipments of parts, verify accuracy, and organize inventory according to established procedures.
    • Monitor stock levels and perform regular inventory counts to identify shortages or overages.
    • Assist in maintaining a clean and organized parts department to facilitate efficient operations.
  4. Technical Support:
    • Assist technicians and service advisors with technical questions related to parts installation, compatibility, and troubleshooting.
    • Provide guidance on warranty coverage, return procedures, and manufacturer specifications.
    • Stay informed about the latest automotive technologies and trends to better serve customers.
  5. Sales and Upselling:
    • Actively promote sales of accessories, upgrades, and related products to enhance customer satisfaction and increase revenue.
    • Identify opportunities to upsell or cross-sell additional parts or services based on customers' needs and preferences.
    • Participate in sales promotions, events, and marketing campaigns to drive customer engagement and loyalty.


  • Prior experience in automotive parts sales, customer service, or related field is highly desirable.
  • Strong communication skills, both verbal and written, with the ability to explain technical information clearly and concisely.
  • Excellent organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively in a fast-paced environment.
  • A customer-focused attitude and a passion for delivering exceptional service experiences.

Additional Requirements:

  • Valid driver's license with a clean driving record may be required.
  • Willingness to participate in ongoing training and professional development opportunities.
  • Adherence to company policies and procedures, including safety guidelines and ethical standards.
  • Physical ability to lift and move heavy objects, such as automotive parts and equipment, as needed.

To apply for this excellent Parts Advisor role, email an up-to-date copy of your CV to or call Kris on 0121 444 2715 for further information.

Ref: Parts-SK

Working Hours Mon to Fri : 08:00AM to 17:00PM
Location 1-3 Woodthorpe Rd, Birmingham B14 6EE
Salary DOE
Benefits Employee discounts,Pension scheme,Birthday off. NO WEEKENDS
Closing Date 31/07/2024