The Parts Advisor plays a critical role in ensuring the
smooth operation of our busy garage in Kings Heath, Birmingham.
As a KGM
and Skoda Approved dealer, we specialise in supplying genuine parts and
accessories to our customers. We are currently seeking a full-time
Parts Advisor to join our team and provide expert assistance to
customers in selecting, purchasing, and obtaining automotive parts.
Responsibilities:
- Customer Service:
- Greet customers warmly and assist them in identifying their automotive parts needs.
- Provide knowledgeable advice and recommendations regarding parts selection, compatibility, and performance.
- Respond to inquiries via phone, email, or in-person, providing accurate information and resolving customer concerns promptly and professionally.
- Parts Identification and Ordering:
- Utilise parts catalogs, electronic databases, and manufacturer resources to identify and locate the correct parts for customers' vehicles.
- Place orders for parts with suppliers, ensuring accuracy and timely delivery.
- Maintain up-to-date knowledge of inventory levels, part numbers, and pricing.
- Inventory Management:
- Receive incoming shipments of parts, verify accuracy, and organize inventory according to established procedures.
- Monitor stock levels and perform regular inventory counts to identify shortages or overages.
- Assist in maintaining a clean and organized parts department to facilitate efficient operations.
- Technical Support:
- Assist technicians and service advisors with technical questions related to parts installation, compatibility, and troubleshooting.
- Provide guidance on warranty coverage, return procedures, and manufacturer specifications.
- Stay informed about the latest automotive technologies and trends to better serve customers.
- Sales and Upselling:
- Actively promote sales of accessories, upgrades, and related products to enhance customer satisfaction and increase revenue.
- Identify opportunities to upsell or cross-sell additional parts or services based on customers' needs and preferences.
- Participate in sales promotions, events, and marketing campaigns to drive customer engagement and loyalty.
Qualifications:
- Prior experience in automotive parts sales, customer service, or related field is highly desirable.
- Strong communication skills, both verbal and written, with the ability to explain technical information clearly and concisely.
- Excellent organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively in a fast-paced environment.
- A customer-focused attitude and a passion for delivering exceptional service experiences.
Additional Requirements:
- Valid driver's license with a clean driving record may be required.
- Willingness to participate in ongoing training and professional development opportunities.
- Adherence to company policies and procedures, including safety guidelines and ethical standards.
- Physical ability to lift and move heavy objects, such as automotive parts and equipment, as needed.
To apply for this excellent Parts Advisor role, email an up-to-date copy of your CV to kris.green@allelectric.co.uk or call Kris on 0121 444 2715 for further information.
