Duty Service Manager Job in Kings Heath

Are you ready to take the next step in your automotive career? Do you thrive on delivering exceptional customer service while leading a team to success? If so, we have an exciting opportunity for you! Join our team as a Duty Service Manager and play a pivotal role in overseeing the smooth running of our service department.

Key Responsibilities:

Leadership & Team Support:

• Oversee daily operations within the service department, ensuring efficient workflow and high-quality service.
• Support, guide, and motivate Service Advisors and Technicians to achieve departmental goals.
• Act as the first point of escalation for customer queries, ensuring issues are resolved quickly and effectively.

Customer Service Excellence:

• Ensure customers receive a premium experience at every touchpoint.
• Manage service bookings and communicate effectively with customers regarding progress, repairs, and additional work required.
• Monitor customer satisfaction and implement improvements where necessary.

Operational & Administrative Duties:

• Maintain accurate service records, paperwork, and departmental reports.
• Assist with invoicing, estimates, and financial documentation.
• Ensure compliance with company policies, health & safety, and industry regulations.

Learning & Development:

• Lead by example, supporting the training and development of Service Advisors and apprentices.
• Stay up to date with BYD products, services, and industry trends.

Qualifications & Skills:

• Proven experience in a Service Advisor or Service Manager role (automotive background essential).
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• A customer-focused mindset with a drive to exceed expectations.
• Valid UK driver’s licence.

If you’re enthusiastic, organised, and passionate about leading a customer-focused service team, we’d love to hear from you.