What we have collected
All Electric Garages Group PLC (We / Us / All Electric Maxus) will be what’s known as the ‘Data Controller’ of the personal data you will provide to us for this request. We have collected your Title, First Name, Last Name, Email Address and Contact Number.
To make an online Service, MOT or Repair booking, we require your name, contact information and vehicle details. This information is required so that we can arrange your booking and notify you if there are any changes to the booking. You can also specify if you would like this information to be stored in a cookie, to avoid repeat typing in subsequent visits. If your car was purchased from All Electric Garages, (AEG), our aftersales system will already have your information and we will send you a yearly service/MOT reminder, as we are contractually obligated to do so. However, if you are an Aftersales Customer only then we will ask you at the point of service whether you wish to receive service or MOT reminders and/or general All Electric Garages marketing. If you do not wish to receive these reminders or general marketing, then your personal data will be deleted within a year. If you never fulfil your booking, then your personal data will be deleted within 1 week.
If finance is required when purchasing a vehicle online, we will be required to collect further details including your marital and housing status, number of dependents, previous address, occupation, employer, business address and bank details as well as a copy of your driver’s licence, a proof of address (i.e., a utility bill) and any other relevant documentation. This information will be passed by All Electric Garages, (AEG), with your permission to the finance companies and if you are approved for finance the copies of your documentation will be securely shredded after 3 months. Your personal information will be stored on your order form which will be kept for 7 years after which it will be removed.
Why we need it and what we do with it
We collect your personal data in order to contact you regarding a recent enquiry or sending promotional offers/news. If you fail to provide this data, we may not be able to process this enquiry accordingly. If you have chosen not to receive marketing via email, your email address will only be used to allow us to send you a confirmation receipt that we have received this enquiry.
Data collected on our website will be stored in Pinnacle & G-Forces. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
All the personal data we process is processed by our staff in United Kingdom and GForces.
Where we have collected your marketing preferences, we will use the lawful basis of consent for the processing of this data. If you would like to change your preferences in the future, you can advise us by using our Data Preferences Centre by visiting
https://www.allelectric.co.uk/data-preferences/update-marketing-preferences-request/.
How long we keep it
This data will be retained in our systems for a period of 6 Months after which time it will be anonymised or destroyed.
What are your rights?
In accordance with the General Data Protection Regulation 2016 and Data Protection Act 2018, you have a number of rights which can be found at Data Subject Rights. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office.
How you can contact us?
You can contact our Data Protection Officer/individual responsible for data protection at Jason.pickerill@allelectric.co.uk
Marketing
It is your choice whether you receive information such as marketing from us and you can select this by ticking the relevant boxes on the form where we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. If you have agreed to receive marketing from All Electric Garages,(AEG), we may e-mail to inform you of new products available from companies within the All Electric Garages (AEG). If, at any time, you no longer wish to receive this information, please send a written request to marketing@allelectric.co.uk. Also, all of our email marketing correspondence gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to an enquiry you have submitted via our contact form.
If you have opted-in to receive marketing material from us, we will use your name and email address to send out this information.
Our website is powered by G Forces Web Management Limited (“GForces”), our third party web services provider. GForces is committed to ensuring that data is processed in accordance with applicable data privacy laws, and is kept secure. GForces is certified to the standard of ISO27001 (an international standard for information security). GForces uses Amazon Web Services, Inc. as its cloud platform provider. All data processed by GForces is stored on Amazon’s web servers in the EEA. GForces' wholly owned overseas subsidiaries sometimes need to access Personal Data in order to provide certain support and development services on behalf of GForces. Please see GForces’ privacy policy at
https://www.gforces.co.uk/privacy-policy for more details on its overseas subsidiaries and the protections in place.
When someone visits our website, GForces collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site, the searches you conduct and where you leave). These are stored against unique ids (which are strings of numbers). GForces collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence. This information is only processed in a way which does not identify anyone. It is kept indefinitely if you visit our website.
If you conduct a vehicle search on our website, GForces deposits a record of the search on your device. If you visit our website again, GForces accesses that record and offers you the option to replicate your previous search to save you time repeating it. It also uses that record to present recommended alternatives to the vehicles you previously viewed. In order to do this, GForces sends details of your previously viewed vehicles (without any personal information) to Amazon Web Services, which produces the recommendations using machine learning. If you don’t want search records to remain on your device, you can clear local storage in your browser. To find out how to manage website data (Local Storage) on popular browsers, see the links below. For information relating to other browsers, visit the browser developer's website.
• Google Chrome -
https://support.google.com/chrome/answer/2392709• Microsoft Edge -
https://support.microsoft.com/en-gb/help/4468242/m...• Mozilla Firefox -
https://support.mozilla.org/en-US/kb/storage• Microsoft Internet Explorer -
https://support.microsoft.com/en-gb/help/17442/win...• Apple Safari -
https://support.apple.com/en-gb/guide/safari/sfri1...Social Media
You are be able to share information via social media sites such as Facebook and Twitter while using our websites or mobile applications. You can, for example, "like," "share," or "review" our services. Your personal information may be available to the social network's providers and/or other users if you do so. Please keep in mind that it is your duty to configure suitable privacy settings on your social media accounts so that you are happy with how your data is used and shared.
Competitions
If you enter one of our competitions, we require your name, e-mail address and daytime telephone number so we can contact the winner. The competitions are subject to the following terms and conditions. One entry per person. All entrants will be considered, and the winner will be picked at random by the All Electric Marketing team. Winners will be contacted by phone or e-mail after the prize draw. All prizes are non-transferrable and non-refundable. Entrants must be 17 years or older to enter and claim a prize from any of our competitions. Unclaimed prizes may be offered to other competition entrants within 48 hours of first notification to the winner. Competitions run on social media are not endorsed, sponsored, administered by, or associated with Facebook, Twitter or Instagram. If you do not opt in to receive marketing from us then your data will be deleted following the outcome of the prize draw.
Access to your Information
You may request, at any time, a copy of the personal information the Company holds about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to Customer Services Department, 112 Worcester Road Kidderminster England DY10 1HT or customerservices@allelectric.co.uk
If you wish to have the information the Company holds on your person removed, please request this in writing to Customer Services Department, Customer Services Department, 112 Worcester Road Kidderminster England DY10 1HT or customerservices@allelectric.co.uk, as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed.
If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office.
Data Security
Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
All credit/debit card data taken through our websites is encrypted in accordance with PCI-DSS.
Data Storage and Use of Data Outside of the European Economic Area
We store your data on secure servers inside the European Economic Area (EEA).
Some of our third party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.
Disclosing Your Information
We may disclose your personal information to third parties under the following circumstances:
If we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets.
If All Electric Garages,(AEG), or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of All Electric Garages,(AEG), our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We work with various third-party providers to help us deliver our products and services, and we only disclose your information as far as is necessary to provide the service. However, we have contracts with third party suppliers we will have completed necessary security checks and full due diligence to ensure that your data is kept safe once passed to the third party. All third parties only have the right to use your data to complete an obligation, they do not have marketing rights over your data. Your data is used including in the following circumstances:
oWe may contract a data cleansing organisation to ensure all data is accurate and up to date.
oIf your online enquiry leads to the purchase of a new car your information will be disclosed to the manufacturer for warranty, registration and safety recall purposes. In some circumstances the manufacturer will be acting as the data controller of your information and we recommend that you read their privacy policy to see how they will use your information.
oIf your online enquiry leads to the purchase of a vehicle with a finance agreement, we will disclose your information to 3rd party finance companies. If you are accepted for finance that finance company will be the data controller for your information and we recommend that you read their privacy policy to see how they will use your information.
How we use cookies
All Electric Garages,(AEG) use cookies to help improve our websites and make your browsing experience more useful, more relevant and tailored to you. In order to comply with the most recent legislation and in the interests of transparency, we have updated our privacy policy to give you clearer information on the way we use technology such as cookies and how they affect your privacy.
Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We will use encrypted information gathered from the cookies to improve your online experience with All Electric Garages,(AEG).
Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the website.
After browsing our website you may receive personalised banner advertisements whilst browsing other reputable websites. We are committed to providing you with information on products and offers which are relevant to you. Any banner advertisements you receive will relate to products which have been viewed whilst browsing this website on your computer or other device. This service is provided by All Electric Garages,(AEG), via a reputable third party specialist provider, through the use of cookies placed on your device. All cookies listed below will be enabled while you use our website and they will operate as established below. Please note that cookies do not harm your computer or any software you may have.
Our website is powered by G Forces Web Management Limited (“GForces”), our third party web services provider. GForces is committed to ensuring that data is processed in accordance with applicable data privacy laws, and is kept secure. GForces is certified to the standard of ISO27001 (an international standard for information security). GForces uses Amazon Web Services, Inc. as its cloud platform provider. All data processed by GForces is stored on Amazon’s web servers in the EEA. GForces' wholly owned overseas subsidiaries sometimes need to access Personal Data in order to provide certain support and development services on behalf of GForces. Please see GForces’ privacy policy at
https://www.gforces.co.uk/privacy-policy for more details on its overseas subsidiaries and the protections in place.
When someone visits our website, GForces collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site, the searches you conduct and where you leave). These are stored against unique ids (which are strings of numbers). GForces collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence. This information is only processed in a way which does not identify anyone. It is kept indefinitely if you visit our website.
If you conduct a vehicle search on our website, GForces deposits a record of the search on your device. If you visit our website again, GForces accesses that record and offers you the option to replicate your previous search to save you time repeating it. It also uses that record to present recommended alternatives to the vehicles you previously viewed. In order to do this, GForces sends details of your previously viewed vehicles (without any personal information) to Amazon Web Services, which produces the recommendations using machine learning. If you don’t want search records to remain on your device, you can clear local storage in your browser. To find out how to manage website data (Local Storage) on popular browsers, see the links below. For information relating to other browsers, visit the browser developer's website.
Google Chrome -
https://support.google.com/chrome/answer/2392709Microsoft Edge -
https://support.microsoft.com/en-gb/help/4468242/m...Mozilla Firefox -
https://support.mozilla.org/en-US/kb/storageMicrosoft Internet Explorer -
https://support.microsoft.com/en-gb/help/17442/win...Apple Safari -
https://support.apple.com/en-gb/guide/safari/sfri1...What cookies we use and why
Types of cookies:
Session cookies are deleted when you leave our websites. They help keep track of your progress so you don't have to enter the same information more than once.
Persistent cookies stay on your device after your browsing session has ended. They will remember settings, preferences and details for the next time you use the websites.
First party cookies are set by the website owner, i.e. All Electric Garages,(AEG).
Third party cookies are set by other parties, such as Google and Twitter.
Necessary cookies are required for the operation of our website.
Performance or analytical cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, for example, remember your preferences (for example, your postcode in Find a Dealer search).
Cookie Policy
By using our website you accept the use of cookies in accordance with this Cookie Policy. In particular, you accept the use of Analytics cookies.
