Icetrak Icetrak -
"These guys are very special. You won't find better customer service anywhere.
I bought a DS3 from here but through no fault of their own and completely unpredictably the clutch had hydraulic issues on the way home which rendered the car undriveable. Within 15 minutes they'd picked us up and arranged to have the car towed back to the garage.
The car needed some parts so they tried to arrange a courtesy car but it was bank holiday weekend so they couldn't find one. They gave us a lift home instead and gave us the option of a courtesy car for the next day which they would deliver to Malvern if we needed it.
It took a couple of days to fix the car. They replaced most of the clutch Hydraulic System and also the clutch itself and they clearly indicated that they wanted to be 100% happy with the fix before delivering the car back to us.
If you value customer service and want to buy a car with the added assurance that they'll go the extra mile to help you if things do go wrong then you won't find a better dealer than AEG.
Thank you, Tracy, Tony, Shay and the anonymous mechanic! You have made what could have been every second-hand car buyers worst nightmare completely painless.
We'll definitely be back when we need another car.