CITROËN Motability Scheme

With All Electric Citroen and Hyundai Motability in Kidderminster and Skoda Motability, Kings Heath you simply exchange your mobility allowance - either the Higher Rate Mobility Component of the Disability Living Allowance (currently £55.25 a week) or the War Pensioners' Mobility Supplement (currently £61.75 a week) - for a brand new car. Your allowance will go directly to Motability, in exchange for a car. Included with the car is a whole host of benefits, so the only thing you actually need to budget for is your fuel.You don't even have to be able to drive yourself as you can nominate up to two other drivers or, equally, if your child receives the allowance you can get a car on their behalf.

Here are the three key steps to getting a car through Motability:

1. Choose the car you want

Speak to your motability expert who can run through your requirements and advise as necessary. We can also discuss whether optional extras or adaptions might help make driving easier or more comfortable.

2. Make an appointment for a test drive.

3. Order your car

The final step - it couldn't be easier

Once you have decided which car is right for you, your Motability specialist will complete the ordering process with you using our simple online system.

When you visit the dealership you will need to provide us with:

  • Your driving licence and/or driving licences for any other named drivers
  • Your letter of award entitlement
  • Proof of address, such as a recent utility bill
  • You will also be asked to provide details of any previous accidents and driving convictionsthat you, or your named drivers, may have.

How long before my car arrives?

We will advise you when your new car will be delivered. Once a delivery date has been confirmed, we will finalise your insurance and loss and damage protection details and get your agreement ready for you to complete. We offer a firm 'price guarantee' to our customers, that ensures the price you agree with us when your application is accepted, is the price you pay when you collect your car. This guarantee stands however long it takes for your new car to be delivered. The only case where the price may alter is if the car description is changed subsequent to the original application.

Your allowance will be held by the Department for Work and Pensions or Service Personnel and Veterans Agency from the date your dealer expects you to take delivery of your new car. If for any reason the delivery date is delayed, any monies owed will be paid back to you as soon as your new car is delivered.

Picking up your new car

When you collect your car, your motability specialist will give you a tour of the car and point out all of its features. Next, you will be asked to 'sign' the agreement between yourself and Motability Operations. This has to be done at the dealership and can be completed quickly and simply with the online system, by entering your Personal Identification Number (PIN), which you will receive when your application is accepted.

Finally, if your car has an advance payment, you will need to pay this to us in one lump sum. Your tax disc will be provided with your car. Motability Operations will hold the V5 document.

And that's it! Welcome to the Motability Car Scheme!

Making the most of test drives:

The All Electric and Motability partnership are continually working to increase customer satisfaction, and here are just a few of the improvements that have been made over the past few years.

Wear and tear

Over the course of your agreement, we know that your car will show some signs of use. We want you to enjoy using your car so your Motability car comes with a "fair wear and tear policy". This means that wear and tear in line with a three year old car or unavoidable minor damage caused by a wheelchair or other mobility aid will be accepted as general wear and tear. Such general wear does not need to be repaired before returning your car at the end of the contract. However, to keep costs low for all our customers, cars that are returned seriously damaged to a degree which may affect re-sale value will be subject to damage payments. Plus if you return your car in a good condition at the end of your lease and have not made any insurance claims you may be eligible for a £250 bonus.

Mileage allowance

Motability leases now come with a mileage allowance of 60,000 miles for three-year agreements and 100,000 for five-year Wheelchair Accessible Vehicle (WAV) agreements.

Affordable options for all

With over 300 cars available with no advance payment and hundreds more for less than £500 Motability is more affordable than ever.

Free training for young drivers

We can arrange and fund additional training for young drivers (between the ages of 16 and 24) on new Contract Hire agreements. The 6 hour training course is delivered by the AA. In the event of a claim, drivers who have successfully completed the training will pay a lower amount of excess than the standard amount for drivers in this age bracket. You can arrange to take driving courses through your dealer when you collect your car.

A 'round the block' test drive may not be enough to make a decision about a car, so make sure the test drive is what you expect it to be. Here are a few things you may wish to do or check on your test drive:

Getting in and out of a car can be a struggle and often has a big impact on how suitable any given car is to your needs; so try getting in and out several times while in the dealership.

Take your time and get comfortable, the test drive is for you and for your benefit.

Check that the car doors are wide enough for you to get in and out easily, along with any equipment you may have, but that you are still able to reach the door to shut it when seated.

Check that the doors are not too heavy, making them hard to open and close.

If you are selecting a two-door car, make sure you can turn and stretch for the seat belt. It's a lot further back in two-door cars than in a standard four-door car.

Drive on a number of different road types, and try different manoeuvres such as reverse parking to ensure the car's performance is what you expect and that you are able to see from every angle.

Check that you are comfortable doing a hill start in the car.

Nominated drivers should also take the car for a test drive, but be careful not to let them over-influence your decision.